Captain James A. Lovell Federal Health Care Center

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Contact the Captain James A. Lovell Federal Health Care Center

Captain James A. Lovell Federal Health Care Center offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.

Our administrative hours of operation are Monday through Friday (excluding federal holidays) from 8 a.m. to 4:30 p.m. For emergencies, we are available 24-hours; please call 911 or visit your closest emergency room.

Click here for Holiday Schedule

1-800-393-0865
or
(847) 688-1900 then dial Ext. number

DoD

Veterans

Message Center Line (DoD)
Mon-Fri 7:00 a.m. - 4:00 p.m.
Ext. 87776 or
(224) 610-7776

Nurse Advice Line
24 hrs/7 days a week
Ext 82920
(224) 610-2920

Appointment Center
Mon-Fri 7:00 a.m. - 4:30 p.m.
(800) 941-4501

Appointment Line
(800) 393-0865

Insurance and Billing (TRICARE)
Mon-Fri 8:30 a.m. - 4:00 p.m.
(877) TRI-CARE
(877) 874-2273

Insurance and Billing
Mon-Fri 8:30 a.m. - 4:00 p.m.
Ext 83339

Family Practice
Mon-Fri 7:30 a.m. - 4:00 p.m.
Ext 87776 or
(224) 610-7776

Advance Clinical Access
Mon-Fri 7:30 a.m. - 4:30 p.m.
Ext. 83874 or
(224) 610-3874

Pediatrics
Mon-Fri 7:30 a.m. - 4:00 p.m.
Ext 87776 or
(224) 610-7776

Primary Care
Mon-Fri 8:00 a.m. - 4:00 p.m.
Ext. 83871 or
(224) 610-3871


Pharmacy

West Campus
Mon-Fri 7:30 a.m. - 5:00 p.m.
Sat 8:00 a.m. - 12:00 p.m
Ext 87600 or
(224) 610-7600

Refills:
Department of Veterans Affairs Beneficiaries
(800) 393-0865

Department of Defense Beneficiaries
(800) 552-8569

Pharmacy Burkey Mall (DoD)
Mon-Fri 9:30 a.m. - 5:30 p.m.
(847) 688-2772

In-Processing Reporting

Active Duty/Reserve Sponsorship Coordinator
Contact: (224)610-3089/(224)610-1353 or jalfhccsponsor@med.navy.mil

Location:
3001 Green Bay Road
Bldg. 133EF (Quarter Deck)
North Chicago, IL 60064

Hours:
Monday - Friday: 7:30 a.m. to 4:00 p.m.
Closed Saturday, Sunday and federal holidays

Quarterdeck

24hrs/7 days a week
Ext 87501
(224)610-7501

Patient Representative

If you have a compliment, complaint or any other issue which you believe requires resolution, please contact a patient representatives at 847-688-1900 (Ext. 84212, 84211 or 88751)

Former Prisoner of War Advocate

Contact the Former Prisoner of War Advocate, for eligibility information, explanations of benefits, and assistance with the application process. 

Tara Goshorn, LCSW
Former POW Advocate
Captain James A. Lovell
Federal Health Care Center
3001 Green Bay Road
North Chicago, Illinois 60064
Phone: 224-610-5745

For more information, click here.

Contacting a Patient 

If you would like to send a card, gift or flowers to a patient, the mailing address is:

             Patient’s Name, Ward 
             Captain James A. Lovell 
             Federal Health Care Center 
             3001 Green Bay Road 
             North Chicago, IL 60064

For the location of an inpatient or their phone number, please speak with a Lovell FHCC operator by calling 847-688-1900 (or 800-393-0865) and pressing 0.

East Campus Contacts (Non-Appointment)

USS Red Rover
Bldg. 1523          
847-688-5575 (4909 or 4983)

USS Osborne
Bldg. 1017             
847-688-2100

USS Tranquillity
Bldg. 1007        
847-688-6100 (or 6755)

Fisher Clinic
Bldg. 237
Dental:  847-688-3331
Medical:  847-688-2469
Occupational Health Medicine Department:  847-688-6712

Community Based Outpatient Clinics (Non-Appointment)

Evanston Community Based Outpatient Clinic 
1942 Dempster Street 
Evanston, IL 60202 
847-869-6315 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)

McHenry Community Based Outpatient Clinic 
620 South Route 31, Suite 4 
McHenry, Illinois 60050 
815-759-2306 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)

Kenosha Community Based Outpatient Clinic 
800 55th Street 
Kenosha, Wisconsin 53140 
262-653-9286 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)

Compensation and Pension

To speak with someone in compensation and pension specialist, please 224-610-1438 or 800-393-0865.

News Media

Members of the news media should contact our Public Affairs Office at (224) 610-1120.

Police

For emergencies, please call 911. For non-emergencies, please call 224-610-3703 for the Lovell FHCC Police (24 hrs.)

Release of Information

Mon-Fri 8:00 a.m. - 4:00 p.m.
Ext 85493 or
(224) 610-5493

To request a medical record or information, please fill out a VA Form 10-5345 (Request for an Authorization to Release Medical Records), sign the form and mail it to the following address:

       Captain James A. Lovell Federal Health Care Center
       Release of Information (136D)
       3001 Green Bay Road
       North Chicago, Illinois 60064

*The form must contain an original signature, so e-mailed or faxed forms cannot be legally accepted.

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