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Captain James A. Lovell Federal Health Care Center

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Current Operating Status

Situation Update

As of Tuesday, July 18, 2017 6:29 PM CDT

Gates are open and clinics are operating on normal schedules at Lovell Federal Health Care Center in North Chicago. However, some Lake County, Ill. roadways remain impacted by flooding. Please be safe and check road conditions with Lake County government and/or the Illinois Department of Transportation before you leave for appointments at Lovell FHCC. One option to check road conditions is We will work with our patients who need to reschedule appointments. 

Disaster/Flood Resource Center in Round Lake Beach, Ill.
On Thursday, Friday and Saturday, July 20-22, the American Red Cross, Salvation Army and the Northeast Illinois Community Organizations Active in Disasters (COAD) will join other disaster service organizations as part of a Multi-Agency Resource Center . Residents impacted by the floods can come to this one-stop, resource center at 965 E. Rollins Road, Round Lake Beach, (The old Garden Fresh location)  to meet with trained counselors for resources, obtain housing and insurance information and other assistance from team representatives. Also, the MARC will offer free in-kind donations. There will be translators available.  Hours on Thursday, July 20 will be 11 a.m. – 8 p.m., with lunch and dinner will be provided to clients. Hours on Friday, July 21 will be 9 a.m. – 6 p.m., with lunch and dinner will be provided to clients.  Hours on Saturday, July 22 will be 9 a.m. – noon, snacks will be provided to clients.

Drop-Off Donation Site  To help ensure victims/clients receive the items they need, the Salvation Army has created a toll-free Donation Hotline (888-369-1349) for donors to call and get information on the specific items needed.  Callers will be asked to identify what items they have to donate and if they are not useable items specifically for this flood, the Salvation Army will decline receiving the donation. If they are non-perishable items that can be used in this disaster (or future ones), they will be given an Authorization Code and times the MARC is open to accept their donation. With the Authorization Code, they may drive to the MARC at their convenience any of the three days and drop off their items with designated Donation Management personnel. Callers can leave a message and get a call back should they call after hours or during times of heavy call volume.

The organizations listed below are resources for help that goes above and beyond medical needs:

The Red Cross has shelters around the area and services for military families and veterans.  Local Red Cross shelters include The Chapel in Grayslake at 25270 IL-60 Grayslake, Ill.; Burlington High School, 400 McCanna Parkway, Burlington, Wis.; Magee Middle School, 500 N Cedar Lake Road, Round Lake Beach, Ill.

Lake County Emergency Management Agency Flood Assistance is compiling information about where damage has occurred, and needs help to make this assessment as complete as possible. If your home was impacted by flooding, please fill out the form at

Navy Family Accountability and Assessment System (NFAAS), is the primary vehicle for assessing, locating and assisting Navy family members and DoD employees following a disaster or mass evacuation.  Contact the FFSC or submit a NFAAS needs assessment at: .

The Emergency Family Assistance Center (EFAC) helps Department of Defense-connected families.  Located at the NSGL Housing Office at 1710 Calvin Dr, NS Great Lakes, it can help those affected by the storms who are in need of financial, transportation, temporary housing assistance, or basic resources.

Navy Marine Corps Relief Society provides financial assistance and education, as well as other services. Phone numbers for its EFAC location (above) are 847-489-1922, 847-417-8203, and 847-489-1360.

Veterans Assistance Commission (VAC) of Lake County, 847-377-3344, is a central service office for local veteran organizations and has general oversight of the distribution of emergency assistance to military veterans and their families.

Lake County Veterans and Family Services Foundation, 847-986-4622, was recently recognized by the U.S. Department of Veterans Affairs as a "MyVA Community," which means that it serves as a connector for local veterans resources. 

Illinois Joining Forces, 1-877-236-7702, is a statewide, public-private network of military and veteran serving organizations working together to improve services for service members, veterans and their families that serves as a connector to resources throughout the state. 

Wisconsin VetsNet, 414-257-3624, helps veterans and military families in crisis situations.



Facility Status

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-800-393-0865 x82920
  • Change Your Appointment: 1-800-393-0865, press 5 for prescription and appointment information
  • Media Inquiries: 1-224-610-3714 or
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 847-688-1900, press 0 or 1-800-393-0865, press 0
  • Pharmacy Refill: 1-800-393-0865, press 5 for prescription and appointment information
  • Staff Locator: 847-688-1900, press 0 or
    1-800-393-0865, press 0
  • Telephone Care: 847-688-1900 or
    1-800-393-0865, x82920

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