Captain James A. Lovell Federal Health Care Center

Contact the Captain James A. Lovell Federal Health Care Center

Captain James A. Lovell Federal Health Care Center offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Our administrative hours of operation are Monday through Friday (excluding federal holidays) from 8 a.m. to 4:30 p.m. For emergencies, we are available 24-hours; please call 911 or visit your closest emergency room.

Click here for Holiday Schedule

 

1-800-393-0865
or
(847) 688-1900 then dial Ext. number

 

 

DoD	Veterans
Tricare Nurse Advice Line 24 hours a day, 7 days a week  1-800-TRICARE (874-2273)	Nurse Advice Line 24 hrs/7 days a week Ext 82920 (224) 610-2920
Appointment Center Mon-Fri 7:00 a.m. - 4:30 p.m. (800) 941-4501	Appointment Line (800) 393-0865
Insurance and Billing (TRICARE) Mon-Fri 8:30 a.m. - 4:00 p.m. (800) 444-5445	Insurance and Billing Mon-Fri 8:30 a.m. - 4:00 p.m. Ext 83339
Family Practice Mon-Fri 7:30 a.m. - 4:00 p.m. Ext 87776 or (224) 610-7776	Advance Clinical Access Mon-Fri 7:30 a.m. - 4:30 p.m. Ext. 83874 or (224) 610-3874
Pediatrics Mon-Fri 7:30 a.m. - 4:00 p.m. Ext 87776 or (224) 610-7776	Primary Care Mon-Fri 8:00 a.m. - 4:00 p.m. Ext. 83871 or (224) 610-3871
Internal Medicine Mon-Fri 7:30 a.m. - 4:00 p.m. Ext 87776 or (224) 610-7776

Pharmacy

West Campus
Mon-Fri 7:30 a.m. - 5:00 p.m.
Sat 8:00 a.m. - 12:00 p.m
Ext 87600 or
(224) 610-7600

Refills:
Department of Veterans Affairs Beneficiaries
(800) 393-0865

Department of Defense Beneficiaries
(800) 552-8569

Pharmacy Burkey Mall (DoD)
Mon-Fri 9:30 a.m. - 5:30 p.m.
(847) 688-2772

In-Processing Reporting

Active Duty/Reserve Sponsorship Coordinator
Contact: (224) 610-3089/(224) 610-1353 or jalfhccsponsor@med.navy.mil

Location:
3001 Green Bay Road
Bldg. 133EF (Quarter Deck)
North Chicago, IL 60064

Hours:
Monday - Friday: 7:30 a.m. to 4:00 p.m.
Closed Saturday, Sunday and federal holidays

Quarterdeck

24hrs/7 days a week
Ext 87501
(224) 610-7501

Patient Representative

If you have a compliment, complaint or any other issue which you believe requires resolution, please contact our patient representatives.

Former Prisoner of War Advocate

Contact the Former Prisoner of War Advocate, for eligibility information, explanations of benefits, and assistance with the application process. 

Tara Goshorn, LCSW
Former POW Advocate
Captain James A. Lovell
Federal Health Care Center
3001 Green Bay Road
North Chicago, Illinois 60064
Phone: 224-610-5745

For more information, click here.

Contacting a Patient 

If you would like to send a card, gift or flowers to a patient, the mailing address is:

             Patient’s Name, Ward 
             Captain James A. Lovell 
             Federal Health Care Center 
             3001 Green Bay Road 
             North Chicago, IL 60064

For the location of an inpatient or their phone number, please speak with a Lovell FHCC operator by calling 847-688-1900 (or 800-393-0865) and pressing 0.

East Campus Contacts (Non-Appointment)

USS Red Rover
Bldg. 1523          
847-688-5568

USS Osborne
Bldg. 1017             
847-688-2100

USS Tranquillity
Bldg. 1007        
847-688-6755

Fisher Clinic
Bldg. 237
Dental:  847-688-3331
Medical:  847-688-2469
Occupational Health Medicine Department:  847-688-6712

Community Based Outpatient Clinics (Non-Appointment)

Evanston Community Based Outpatient Clinic 
1942 Dempster Street 
Evanston, Ill. 60202 
847-869-6315 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)

McHenry Community Based Outpatient Clinic 
3715 Municipal Drive, McHenry, Ill. 60050 
815-759-2306 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)

Kenosha Community Based Outpatient Clinic 
8207 22nd Ave, Suite 150
Kenosha, Wis.53143 
262-653-9286 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)

Compensation and Pension

To speak with someone in compensation and pension specialist, please  call 224-610-1438 or 800-393-0865.

News Media

Members of the news media may find contact information and press releases on our News & Events page. After hours, please contact 847-887-9221 or 847-418-0702.

Police

For emergencies, please call 911. For non-emergencies, please call 224-610-3703 for the Lovell FHCC Police (24 hrs.)

Release of Information

Mon-Fri 8:00 a.m. - 4:00 p.m.
Ext 85493 or
(224) 610-5493

To request a medical record or information, please fill out a VA Form 10-5345 (Request for an Authorization to Release Medical Records), sign the form and mail it to the following address:

       Captain James A. Lovell Federal Health Care Center
       Release of Information (136D)
       3001 Green Bay Road
       North Chicago, Illinois 60064

*The form must contain an original signature, so e-mailed or faxed forms cannot be legally accepted.

Webmaster

To report problems with this website, please contact  Webmaster trevor.seela@va.gov.

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