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Captain James A. Lovell Federal Health Care Center

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Contact the Captain James A. Lovell Federal Health Care Center

Captain James A. Lovell Federal Health Care Center offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Our administrative hours of operation are Monday through Friday (excluding federal holidays) from 8 a.m. to 4:30 p.m. For emergencies, we are available 24-hours; please call 911 or visit your closest emergency room.

Click here for Holiday Schedule


(847) 688-1900 then dial Ext. number





Tricare Nurse Advice Line
24 hours a day, 7 days a week 
1-800-TRICARE (874-2273)
Nurse Advice Line
24 hrs/7 days a week
Ext 82920
(224) 610-2920
Appointment Center
Mon-Fri 7:00 a.m. - 4:30 p.m.
(800) 941-4501
Appointment Line
(800) 393-0865
Insurance and Billing (TRICARE)
Mon-Fri 8:30 a.m. - 4:00 p.m.
(800) 444-5445
Insurance and Billing
Mon-Fri 8:30 a.m. - 4:00 p.m.
Ext 83339
Family Practice
Mon-Fri 7:30 a.m. - 4:00 p.m.
Ext 87776 or
(224) 610-7776
Advance Clinical Access
Mon-Fri 7:30 a.m. - 4:30 p.m.
Ext. 83874 or
(224) 610-3874
Mon-Fri 7:30 a.m. - 4:00 p.m.
Ext 87776 or
(224) 610-7776
Primary Care
Mon-Fri 8:00 a.m. - 4:00 p.m.
Ext. 83871 or
(224) 610-3871
Internal Medicine
Mon-Fri 7:30 a.m. - 4:00 p.m.


West Campus
Mon-Fri 7:30 a.m. - 5:00 p.m.
Sat 8:00 a.m. - 12:00 p.m
Ext 87600 or
(224) 610-7600

Department of Veterans Affairs Beneficiaries
(800) 393-0865

Department of Defense Beneficiaries
(800) 552-8569

Pharmacy Burkey Mall (DoD)
Mon-Fri 9:30 a.m. - 5:30 p.m.
(847) 688-2772

In-Processing Reporting

Active Duty/Reserve Sponsorship Coordinator
Contact: (224) 610-3089/(224) 610-1353 or

3001 Green Bay Road
Bldg. 133EF (Quarter Deck)
North Chicago, IL 60064

Monday - Friday: 7:30 a.m. to 4:00 p.m.
Closed Saturday, Sunday and federal holidays


24hrs/7 days a week
Ext 87501
(224) 610-7501

Patient Representative

If you have a compliment, complaint or any other issue which you believe requires resolution, please contact our patient representatives.


Contacting a Patient 

If you would like to send a card, gift or flowers to a patient, the mailing address is:

             Patient’s Name, Ward 
             Captain James A. Lovell 
             Federal Health Care Center 
             3001 Green Bay Road 
             North Chicago, IL 60064

For the location of an inpatient or their phone number, please speak with a Lovell FHCC operator by calling 847-688-1900 (or 800-393-0865) and pressing 0.

East Campus Contacts (Non-Appointment)

USS Red Rover
Bldg. 1523          

USS Osborne
Bldg. 1017             

USS Tranquillity
Bldg. 1007        

Fisher Clinic
Bldg. 237
Dental:  847-688-3331
Medical:  847-688-2469
Occupational Health Medicine Department:  847-688-6712

Community Based Outpatient Clinics (Non-Appointment)

Evanston Community Based Outpatient Clinic 
1942 Dempster Street 
Evanston, Ill. 60202 
847-869-6315 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)

McHenry Community Based Outpatient Clinic 
3715 Municipal Drive, McHenry, Ill. 60050 
815-759-2306 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)

Kenosha Community Based Outpatient Clinic 
8207 22nd Ave, Suite 150
Kenosha, Wis.53143 
262-653-9286 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)

Compensation and Pension

To speak with someone in compensation and pension specialist, please  call 224-610-1438 or 800-393-0865.

News Media

Members of the news media may find contact information and press releases on our News & Events page. After hours, please contact 847-887-9221 or 847-418-0702.


For emergencies, please call 911. For non-emergencies, please call 224-610-3703 for the Lovell FHCC Police (24 hrs.)

Release of Information

Mon-Fri 8:00 a.m. - 4:00 p.m.
Ext 85493 or
(224) 610-5493

To request a medical record or information, please fill out a VA Form 10-5345 (Request for an Authorization to Release Medical Records), sign the form and mail it to the following address:

       Captain James A. Lovell Federal Health Care Center
       Release of Information (136D)
       3001 Green Bay Road
       North Chicago, Illinois 60064

*The form must contain an original signature, so e-mailed or faxed forms cannot be legally accepted.


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