Walk-In Center for Homeless Veterans - Captain James A. Lovell Federal Health Care Center
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Captain James A. Lovell Federal Health Care Center

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Walk-In Center for Homeless Veterans

Staff advising homeless Veteran

We want to fill the gaps and better coordinate the services we have, and the community has, to help Veterans who are homeless or who are at risk of becoming homeless.

By Jayna Legg, Public Affairs Specialist, FHCC Communications Dept.
Friday, November 1, 2013

At Lovell Federal Health Care Center, there is no “wrong door” for Veterans to knock on when they fear they may become homeless or when they already are without a place to stay.

In the spirit of a pledge from the Department of Veterans Affairs (VA) to eradicate homelessness among the nation’s Veterans, Lovell FHCC will open a new Walk-In Center for Homeless Veterans, Monday, Nov. 4.

The clinic will be open three afternoons a week, in an easily-accessible location on the hospital’s main North Chicago campus. From 1 to 4 p.m. on Mondays, Wednesdays and Fridays, a social worker will be available to see Veterans one-on-one and answer their questions, assist them with resources and provide guidance about the services and care that are available to help them.

“It’s a one-stop shop,” said Lovell FHCC Licensed Clinical Social Worker Elizabeth Morgan, coordinator for the Health Care for Homeless Veterans (HCHV) program. “We want to fill the gaps and better coordinate the services we have, and the community has, to help Veterans who are homeless or who are at risk of becoming homeless.”

Morgan said Veterans become homeless for many reasons, including poverty, lack of support from families, substance abuse and/or mental health problems; and whatever the reason may be, Lovell FHCC is committed to helping them.

Staff in the center will help with emergency, transitional and permanent housing options for eligible Veterans. The center phone number is 224-610-1148. When the center is closed, Veterans may contact an on-call social worker at 224-588-0009.

Lovell FHCC Licensed Clinical Social Worker Bill Flood said center staff can help Veterans “right away. We can help get them off the street, in temporary lodging, and we can help them secure more permanent housing.”

Up until now, the resources were not available to open a walk-in center, said Flood, division head, mental health special programs. “This will be centralized. They will see everything Lovell FHCC has to offer without having to go to five different places and providers.”

Morgan, who worked with Licensed Clinical Social Worker Jenny King to start the center, said Lovell FHCC is taking big steps forward and keeping up with other, much larger, VA hospitals to serve homeless Veterans.

“I’m very excited about this opening,” Morgan said.

The Walk-In Center for Homeless Veterans is located in Building 133, Room 1D 121, at Lovell FHCC, 3001 Green Bay Road, North Chicago. Volunteers at the entrances to the hospital are available to guide Veterans to the center. Operating hours are 1-4 p.m., Monday, Wednesday and Friday. During operating hours, social workers can be reached at 224-610-1148. Outside operating hours, Veterans may call 224-588-0009 for assistance.

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