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Captain James A. Lovell Federal Health Care Center

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Patient-Centered Care

Patient-centered care starts with you - our patient.

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It starts with the pointed, and possibly loaded, question: “How can we help you live your life fully?”

Whether that means the Veteran patient who wants to be well enough to walk his daughter down the aisle in six months, or the active duty enlisted Mom who plans to be around to rock her not-yet-born grandchildren to sleep, Lovell FHCC is committed to helping our patients achieve those goals.

Lovell FHCC doctors, nurses and other clinicians, pharmacists, nutritionists, social workers, therapists, clerks, administrators, housekeepers, technicians … all have been asked to commit to the goal of providing the very best patient-centered care.

The personalized health approach is at the heart of patient-centered care. The patient is the key partner in the process, which is designed to achieve optimal health and well-being and ultimately serve as the overarching strategy for the patient’s health.

Using an approach that honors the patient’s own wisdom and innate capacity to heal, the process of personalized health planning inspires change by connecting people with the ways in which their health supports their values, vision, and purpose in life. This alignment results in the patient being truly engaged in his of her health and health care.

Sometimes we call this “cultural transformation,” big words to describe a simple idea: the patient is at the center of his or her care, and we are the supporting cast. And we believe every employee in our organization plays a role in creating the physical and emotional environments that contribute to this healing atmosphere.

The elements of patient-centered care form the framework of a patient-centered culture. In this model, we strive to enhance both the practice and the experience of care, in keeping with our promise kept of “Readying Warriors and Caring for Heroes.”

A staff member standing next to a mamography machine