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Captain James A. Lovell Federal Health Care Center

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Local Patient Access Data

Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to

Complete and Return the Registration Form

Before scheduling an appointment, all patients must first complete and return the registration form.

PDF Document PDF Version  

WordDoc Fillable Microsoft Word Version 

·Faxing the completed form to 224-610-1400, or;

·Mailing the completed form to the address below, or;
       Lovell FHCC Admissions (136B)
       3001 Green Bay Rd. 
       North Chicago, IL 60064

·Dropping off the completed form at the Lovell FHCC Emergency Room (24/7)

General Information

Our administrative hours of operation are Monday through Friday (excluding federal holidays) from 8 a.m. to 4:30 p.m. For emergencies, we are available 24-hours; please call 911 or visit your closest emergency room. 


Prior to scheduling an appointment, please ensure eligibility and enrollment is complete by visiting our patient eligibility Web site. 

Veteran Patients:

Appointment Line: Call (800)393-0865

TRICARE Patients:

Call (800) 941-4501 for a same day or future appointment with Adult and Family Medicine or Pediatrics. Non-enrolled patients may call the Appointment Line for same-day space available Primary Care appointments after 1000 Monday through Friday.

TRICARE Online (TOL) Appointment Booking:  Book your appointment using TRICARE Online at  If you receive a message that no primary care appointments are available, call the Appointment Line at (800) 941-4501.

Changing Your Appointment

If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time.



(847) 688-1900 then dial Ext. number





Nurse Advice Line
Option 1
24 hours a day
7 days a week

Nurse Advice Line
24 hrs/7 days a week
Ext 82920
(224) 610-2920

Message Center Line (DoD)
Mon-Fri 7:00 a.m. - 4:00 p.m.
Ext. 87776 or
(224) 610-7776

Appointment Line
(800) 393-0865

Appointment Center
Mon-Fri 7:00 a.m. - 4:30 p.m.
(800) 941-4501

Insurance and Billing
Mon-Fri 8:30 a.m. - 4:00 p.m.
Ext 83339

Family Practice
Mon-Fri 7:30 a.m. - 4:00 p.m.
Ext 87776 or
(224) 610-7776

Advance Clinical Access
Mon-Fri 7:30 a.m. - 4:30 p.m.
Ext. 83874 or
(224) 610-3874

Mon-Fri 7:30 a.m. - 4:00 p.m.
Ext 87776 or
(224) 610-7776

**There is no walk-in sick call in Pediatrics. Please call (800) 941-4501 to schedule a same day appointment**

Primary Care
Mon-Fri 8:00 a.m. - 4:00 p.m.
Ext. 83871 or
(224) 610-3871


Self-Schedule Appointments

VA's Veteran Appointment Request app is available at select locations. The app makes it possible for Veterans to self-schedule primary care appointments and request assistance in booking both primary care and mental health appointments at the VA facilities where they receive care. In addition to scheduling appointments, Veterans can use the Veteran Appointment Request app to track appointment details and the status of requests, send messages about requested appointments, receive notifications and cancel appointments. Read more about the Veteran Appointment Request app.