Captain James A. Lovell Federal Health Care Center
Customer Service
Patient Advocates
Please tell us about a great interaction with your health care provider, any issues you might have or a specific concern about how your care was provided. Our Patient Advocate Program helps ensure that your health care experience at Lovell FHCC meets your expectations. Our highly skilled Patient Advocates can assist you by working on your behalf to ensure that your concern is addressed in a timely manner. Please contact the Patient Advocate office at 224-610-7505 for assistance or to request to be connected to a specific member of our staff.
Mr. Melvin Tolbert
Senior Patient Advocate
224-610-7505
Ms. Jennifer Corrao
Patient Advocate
224-610-7505
Ms. Kim Jones
Patient Advocate
224-610-7505
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
The ICE (Interactive Customer Evaluation) Program is a web-based tool that collects feedback on services provided by FHCC . It is designed to improve the patient experience by allowing managers to monitor satisfaction levels through reports and patient comments. ICE allows patients to submit real-time feedback and may choose to add contact information.
HM1 Raul Rueben
ICE Program Manager
224-610-7505
Mr. Sam Abraham
Chief, Office of Patient Experience
224-610-7505
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
