Customer Service - Captain James A. Lovell Federal Health Care Center
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Captain James A. Lovell Federal Health Care Center

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Customer Service

Patient Advocates

Please tell us about a great interaction with your health care provider, any issues you might have or a specific concern about how your care was provided. Our Patient Advocate Program helps ensure that your health care experience at Lovell FHCC meets your expectations. Our highly skilled Patient Advocates can assist you by working on your behalf to ensure that your concern is addressed in a timely manner. Please contact the Patient Advocate office at 224-610-7505 for assistance or to request to be connected to a specific member of our staff.

Ms. Jennifer Corrao, Patient Advocate

Ms. Jennifer Corrao

Patient Advocate
224-610-7505

Ms. Kim Jones, Patient Advocate

Ms. Kim Jones

Patient Advocate
224-610-7505

Alternatively, you may contact us through Ask VA (AVA) which is our new online tool that replaced the Information Routing & Inquiry service (IRIS) and the GI Bill Help Portal. Use Ask VA to send us your questions, updates, and documents online. Contact us online through Ask VA

Additional Contacts

The ICE (Interactive Customer Evaluation) Program is a web-based tool that collects feedback on services provided by FHCC . It is designed to improve the patient experience by allowing managers to monitor satisfaction levels through reports and patient comments. ICE allows patients to submit real-time feedback and may choose to add contact information.

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Mr. Arnel De La Pena

Acting Chief, Office of Patient Experience
224-610-7505

For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

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