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Captain James A. Lovell Federal Health Care Center

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Case Management - DoD

DoD Medical Case Management: Serving Active Duty Service Members and their Dependents

Why Would I need Case Management?

Case Management focuses on collaborating between you, your family or caregiver, your health care team, and your provider. This collaboration includes a comprehensive assessment of your health, psycho-social needs, and use of health care services and resources.

Case management can help by:
  • Coordinating your care
  • Assessing, planning, and facilitating services for you
  • Evaluating your options
  • Advocating on your behalf
You or your family member may need case management if you have:
  • Instability with chronic health problems
  • A serious terminal illness
  • An increased need for different provider specialties due to multiple diseases or conditions
  • A need for more support and education during a critical period.

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family navigate the healthcare system and support systems. They will work with you to coordinate the services and other community resources you need.

They can help:

  • Provide advocacy, support and education
  • Reduce burden and streamline appropriate utilization of care
  • Partner with members of your healthcare team to assist in coordination of your healthcare needs
  • Monitor for progress and desired outcomes

Case Managers at Lovell FHCC:

Deborah Wolfe, Head, Case Management  224-610-8606                          

Deborah Stoeber, RN Case Manager 224-610-8622    

Bhupinder Dhanoa, RN Case Manager 224-610-8623 

Debra Markovitz, SW Case Manager 224-610-8624   

Sherri Kenig, SW Case Manager 224-610-8625      

Sheila Holland, TBI RN Case Manager   847-688-2469  x-89309   

Woohyuck Jang, RN Case Manager       224-610-8658      

Contact Info


  • Bldg. 133EF

Contact Number(s)

  • 224-610-8606
  • 224-610-8614 Ext. Fax

Hours of Operation

  • 7 a.m. - 3:30 p.m.