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Captain James A. Lovell Federal Health Care Center

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Pharmacy

The Main Pharmacy at Lovell FHCC will be undergoing construction starting Tuesday, September 6th. Pharmacy services will be available without interruption, however, during this time, we expect some construction noise and the potential for wait times to increase. We hope to have the part of the project that will impact our Pharmacy operations completed by mid-October.

During this time, we're encouraging our TRICARE patients to consider utilizing Burkey Mall Pharmacy. VA patients are encouraged to consider requesting local mail for immediate medication needs, this can be requested by your provider through the Lovell FHCC Pharmacy. Or, Consolidated Mail Outpatient Pharmacy (CMOP) for non-urgent medication needs. We apologize for this inconvenience and thank you for your patience during this time period.

Prescriptions written by Lovell FHCC providers can be filled through the Lovell FHCC Pharmacy.

The Lovell FHCC has an approved list of medications (also known as a formulary) that meets the medical needs of our patients. When available, the Lovell FHCC is mandated to use generic drugs. Medications not on the formulary list are called non-formulary drugs.

Depending upon the situation and immediacy, there are several methods to best meet our patients’ pharmaceutical needs. These options should be discussed with the provider during the visit.

TRICARE Beneficiaries

In-person pick-up: Following an appointment, TRICARE beneficiaries can pick-up their prescriptions at one of two locations in North Chicago:


FHCC Outpatient Pharmacy
 (Bldg. 133EF, Ambulatory Care Center; 1st floor)
3001 Green Bay Rd.
North Chicago, Illinois 60064
224-610-3897

Monday - Friday: 7:30 a.m. to 5 p.m.
Saturday:  7:30 a.m. to 12:30 p.m.
Closed Sundays and Federal Holidays

*Please Note: During closed periods, emergency room discharge prescriptions can be filled at the Lovell FHCC Inpatient Pharmacy, Bldg. 133 Rm. 1A-136. Outpatient prescriptions and refills will be processed the next regular business day by FHCC Outpatient pharmacy.

Burkey Mall Pharmacy
Bldg. 3452 (Corner of Green Bay Rd. and Buckley Rd.)
North Chicago, Illinois 60064
847-688-2772

Monday - Friday: 9:00 a.m. to 5:30 p.m.
Closed from 2 - 2:30 p.m.
Last ticket for service will be issued at 5:15 p.m.
Closed weekends and federal holidays

Home Delivery: The TRICARE mail order and TRICARE Retail Pharmacy Program are both administered by Express Scripts (877-363-1303).

Co-payments for the Tricare Retail Pharmacy Program (up to a 30 day supply)

  • $11 per prescription (generic medications)
  • $28 per prescription (brand name medications)
  • $53 per prescription (certain non-formulary medications)

Co-payments for the Tricare Mail Order Pharmacy Program (up to a 30 day supply)

  • $7 per prescription (generic medications)
  • $24 per prescription (brand name medications)
  • $53 per prescription (certain non-formulary medications)

 

Refills: FHCC Pharmacies do not process refills at the window.  TRICARE beneficiaries can refill their prescriptions at the TRICARE Online Web site or by calling (847) 688-2757 or (800) 552-8569. When using the automated refill system, please have the following information ready:

Prescription refill number
Last four digits of sponsor's Social Security Number

After three working days, the prescriptions will be available for pick-up at the Lovell FHCC West Campus Pharmacy or the Naval Exchange (NEX) at Burkey Mall (location and hours noted above).

More information can be found within the TRICARE Retail Pharmacy Benefit Guide.

Veterans

In-person pick-up: Following an appointment, Veterans can pick-up their prescriptions at the Lovell FHCC West Campus Pharmacy:

Bldg. 133EF, 1st floor
3001 Green Bay Rd.
North Chicago, Illinois 60064
224-610-3897

Monday - Friday: 7:30 a.m. to 5 p.m.
Saturday: 7:30 a.m. to 12:30 p.m.
Closed Sundays and federal holidays

*Please Note: During closed periods, emergency room discharge prescriptions can be filled at the Lovell FHCC inpatient pharmacy, Bldg. 133 Rm. 1A-136. Outpatient prescriptions and refills will be processed the next regular business day by FHCC Outpatient pharmacy.

For Veterans with a service-connection of less than 50-percent, a co-payment for your prescriptions will be billed. This is based on income and current Department of Veterans Affairs regulations. For more information about medication co-payments, please see the Department of Veterans Affairs’ FAQ on the topic or visit the VA Health Care Overview Web site.

Home Delivery: Veterans may use the mail-out program for convenient home delivery. This option should be discussed with the provider during a visit.

Co-Payments:
$0 for<50% service-connected; service-connected medication; financially-exemption patients*
$5 for Tier 1 (preferred generics) 
$8 for Tier 2 (non-preferred generics and some OTCs) 
$11 for Tier 3 (brand name) of non service connected medications*
*Based on current VA eligibility guidelines

Refills: Veterans can refill a current prescription by choosing one of two methods:

Online: My HealtheVet allows enrolled Veterans the ability to quickly refill existing prescriptions online for home delivery. Please visit the My HealtheVet Web site for more information.

By phone: To refill by phone, please call 224-610-3897 or 800-393-0865 (Option 5 and then Option 1). Refills and renewals of your prescriptions will be mailed to your home.

Refills should be requested at least three to four weeks prior to running out of medication.

If there are no active (unexpired) Lovell FHCC prescription refills remaining, patients must contact their provider to request a new prescription. To request a new prescription, patients may also call the Telephone Advice Clinic at 224-610-2920.

Resources

 

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Contact Info

Location

  • FHCC Outpatient Pharmacy: Bldg. 133EF, 1st floor
    and Naval Exchange at Burkey Mall: Bldg. 3452, 2630 Green Bay Road

Contact Number(s)

  • 224-610-7600

Hours of Operation

  • FHCC Pharmacy Mon. - Fri: 7:30 a.m. to 5 p.m.; Sat.: 7:30 a.m. - 12:30 p.m.
    Burkey Mall Pharmacy: Mon - Fri 9 a.m. to 5:30 p.m. Last ticket at 5:15 p.m.

Resources