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Captain James A. Lovell Federal Health Care Center

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Pharmacy

Prescriptions written by Lovell FHCC providers can be filled through the Lovell FHCC Pharmacy.

The Lovell FHCC has an approved list of medications (also known as a formulary) that meets the medical needs of our patients. When available, the Lovell FHCC is mandated to use generic drugs. Medications not on the formulary list are called non-formulary drugs.

Depending upon the situation and immediacy, there are several methods to best meet our patients’ pharmaceutical needs. These options should be discussed with the provider during the visit.

TRICARE Beneficiaries

In-person pick-up: Following an appointment, TRICARE beneficiaries can pick-up their prescriptions at one of two locations in North Chicago:


Lovell FHCC West Campus Outpatient Pharmacy

 (Ambulatory Care Center; 1st floor)
3001 Green Bay Rd.
North Chicago, Illinois 60064
224-610-3897

Monday - Friday: 7:30 a.m. to 5 p.m.
Saturday:  8 a.m. to noon
Closed Sundays and federal holidays

*Please Note: During closed periods, emergency room discharge prescriptions can be filled at the Lovell FHCC inpatient pharmacy, Bldg. 133 Rm. 1A-136. Outpatient prescriptions and refills will be processed the next regular business day by FHCC Outpatient pharmacy.

Naval Exchange (NEX) at Burkey Mall
Bldg. 3452 (Corner of Green Bay Rd. and Buckley Rd.)
North Chicago, Illinois 60064
847-688-2772

Monday - Friday: 9:00 a.m. to 5:30 p.m.
Closed weekends and federal holidays

Home Delivery: The TRICARE mail order and TRICARE Retail Pharmacy Program are both administered by Express Scripts (877-363-1303).

Co-payments for the Tricare Retail Pharmacy Program (up to a 30 day supply)

  • $5 per prescription (generic medications)
  • $17 per prescription (brand name medications)
  • $44 per prescription (certain non-formulary medications)

Co-payments for the Tricare Mail Order Pharmacy Program (up to a 90 day supply)

  • $0 per prescription (generic medications)
  • $13 per prescription (brand name medications)
  • $43 per prescription (certain non-formulary medications)

 

Refills: FHCC Pharmacies do not process refills at the window.  TRICARE beneficiaries can refill their prescriptions at the TRICARE Online Web site or by calling (847) 688-2757 or (800) 552-8569. When using the automated refill system, please have the following information ready:

Prescription refill number
Last four digits of sponsor's Social Security Number

After three working days, the prescriptions will be available for pick-up at the Lovell FHCC West Campus Pharmacy or the Naval Exchange (NEX) at Burkey Mall (location and hours noted above).

More information can be found within the TRICARE Retail Pharmacy Benefit Guide.

Veterans

In-person pick-up: Following an appointment, Veterans can pick-up their prescriptions at the Lovell FHCC West Campus Pharmacy:

Bldg. 133 E/F (Ambulatory Care Center; 1st floor)
3001 Green Bay Rd.
North Chicago, Illinois 60064
224-610-3897

Monday - Friday: 7:30 a.m. to 5 p.m.
Saturday: 8 a.m. to noon
Closed Sundays and federal holidays

*Please Note: During closed periods, emergency room discharge prescriptions can be filled at the Lovell FHCC inpatient pharmacy, Bldg. 133 Rm. 1A-136. Outpatient prescriptions and refills will be processed the next regular business day by FHCC Outpatient pharmacy.

For Veterans with a service-connection of less than 50-percent, a co-payment for your prescriptions will be billed. This is based on income and current Department of Veterans Affairs regulations. For more information about medication co-payments, please see the Department of Veterans Affairs’ FAQ on the topic or visit the VA Health Care Overview Web site.

Home Delivery: Veterans may use the mail-out program for convenient home delivery. This option should be discussed with the provider during a visit.

Co-Payments for Home delivery:
$0 for<50% service-connected; service-connected medication; financially-exemption patients*
$8 for 30-day supply of non service-connected medication*
*Based on current VA eligibility guidelines

Refills: Veterans can refill a current prescription by choosing one of two methods:

Online: My HealtheVet allows enrolled Veterans the ability to quickly refill existing prescriptions online for home delivery. Please visit the My HealtheVet Web site for more information.

By phone: To refill by phone, please call 224-610-3897 or 800-393-0865 (Option 5 and then Option 1). Refills and renewals of your prescriptions will be mailed to your home.

Refills should be requested at least three to four weeks prior to running out of medication.

If there are no active (unexpired) Lovell FHCC prescription refills remaining, patients must contact their provider to request a new prescription. To request a new prescription, patients may also call the Telephone Advice Clinic at 224-610-2920.

Resources

 

Contact Info

Location

  • Bldg. 133EF 1st floor
    Naval Exchange at Burkey Mall Bldg. 3452 Corner of Green Bay Rd. and Buckley Rd.

Contact Number(s)

  • 224-610-7600

Hours of Operation

  • Monday - Friday: 7:30 a.m. to 5 p.m.
    Saturday: 8 a.m. to noon