Visitor Information - Captain James A. Lovell Federal Health Care Center
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Captain James A. Lovell Federal Health Care Center

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Visitor Information

Lovell FHCC West Campus

3001 Green Bay Rd.

North Chicago, Illinois 60064


The Lovell FHCC is located approximately 15-miles south of the Wisconsin state line, several miles east of Interstate 94 and U.S. 41. It is at the corner of Green Bay Rd. and Buckley Rd (IL-137), and is directly west of Naval Station Great Lakes.

Due to the COVID-19 surge in our community, new visitor restrictions have been implemented. Visitors aren't allowed except on a case-by-case basis in our Community Living Center. This change was made to keep patients, staff, and families safe. Lovell FHCC will continue to monitor the situation daily and adjust our policy as area infection rates improve. For visitation with residents in our CLC units, please contact the social worker, or nurse manager, responsible for the unit for specific guidance. See below for more information.

COVID-19 Visitation Guidelines:
Visitors must wear face coverings.
Must be screened for COVID-19 consistent with CDC guidance and wear designated wristband at all times.
Perform hand hygiene upon entrance and exit of the patient's room.
Visitors are limited to the patient's room only.
Must be over 18 years of age (may be adjusted on a case-by-case basis)


ICU & 133-4AB (Med/Surg)

Daily, 9 a.m. -Noon & 2 p.m. - 7 p.m.

One visitor at a time, preferred two-three designated visitors for length of stay. Frequency & duration of visit is decided by care team based on patient's needs.

Virtual daily visits can be coordinated between staff and family.

*In double occupancy rooms, the roommate will be notified of a planned visit and the curtain will be drawn for the entire visit.

Imninent & End of Life all Acute Care units (Except CLC)

Case-by-case basis to optimize visitation.

Virtual daily visits can be coordinated between staff and family

COVID-19 Patients

Visitors are NOT permitted except for terminally ill patients.

One visit may be coordinated, as determined by provider, with the goal of holding care conversations and/or imminent end of life conversations.

Virtual daily visits can be coordinated between staff and family.

Acute Mental Health: 131-4A &4C

Tuesdays & Thursdays 1 p.m. - 3:30 p.m. & 6 p.m.- 8 p.m.

Frequency & duration of visit is determined by care team based on patient's needs.


One essential companion/ escort as necessary to support goals of the visit.

CLC, Green House Homes, CLC Legacy (Short Stay/Long Stay)

If you are interested in visiting your loved one, you are asked to contact the Charge Nurse of the household to schedule your in-person visit, up to two hours. Visits cannot will be COVID-19 safe. You will be expected to comply with a COVID-19 screening (which can take up to 15 minutes) prior to your visit and display negative signs and symptoms of COVID-19. During the visit, one to two visitors are allowed at a time. No visitors under the age of 18. Patients are now allowed to move around freely in and outside the facility with appropriate clearance. 

CLC, Green House Homes visitation contact information:
134-1b: (847) 456-5574, Room A112
134-2b: (224) 430-5013, 134-3rd room, A309
134-3b: (224) 723-0662, Room A314
133-2b: (847) 878-9327, Room 2A-112
GH 201: (224) 538-8639, Den of GH
GH 202: (224) 538-8589, Den of GH
GH 205: (224) 538-8689, Den of GH
GH 206: (224) 406-6750, Den of GH

If you have any questions or concerns, please reach out to the designated Social Worker for the household:
  • Tiffany DeShazor, GH 201, GH 202, GH 206 (224) 610-4612
  • Alex Doty, 134-2b, 134-3b, (224) 610-3791
  • Kimberly Foley, 134-1b, 133-2b, GH 205 (224) 610-5096


 Lovell FHCC West Campus


At our campus in North Chicago, Illinois, the Lovell FHCC provides a full spectrum of health care for our patients, including full medical and surgical care, a large array of medical sub-specialties (cardiology, pulmonary, neurology, etc,), a variety of mental health services (acute and long-term care, post-traumatic stress disorder, homeless domiciliary care, alcohol/drug rehab, etc.), Community Living Center, as well as many other programs.


Lovell FHCC East Campus


The Branch Medical and Dental Clinics on Recruit Training Command and Naval Station Great Lakes are only accessible for authorized personnel. 

At our four branch medical clinics, the Lovell FHCC serves U.S. Navy military members and recruits:

USS Osborne (Bldg. 1017)
USS Tranquillity (Bldg. 1007)
USS Red Rover (Bldg. 1523)
Fisher Clinic (Bldg. 237)


Lovell FHCC Community Based Outpatient Clinics


Evanston Community Based Outpatient Clinic 
1942 Dempster Street 
Evanston, IL 60202 
847-869-6315 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)


McHenry Community Based Outpatient Clinic 

620 South Route 31, Suite 4 
McHenry, Illinois 60050 
815-759-2306 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)


Kenosha Community Based Outpatient Clinic 
800 55th Street 
 Kenosha, Wisconsin 53140 
262-653-9286 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)


The Lovell FHCC respects the patient's right to make decisions about his or her care, treatment and services, and to involve  the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker.  ‘Family’ is defined as a group of two or more persons united by blood, or adoptive, marital, domestic partnership, or other legal ties.  The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family.  A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. 


The FHCC allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay.  The FHCC allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on others' rights or safety, or is medically or therapeutically contraindicated.  The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. 


The FHCC prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.